Ryanair has been voted Europe's least popular short-haul airline by the readers of the British consumer publication Which?.

More than 5500 travellers rated dozens of airlines in the survey, giving each a mark out of five for categories including check-in process, baggage allowance, seating allocation, punctuality, food and drinks and value for money. Only those airlines receiving at least 30 votes were included in the final results.

The low-cost Irish carrier received an overall satisfaction score of just 34 per cent, placing it last out of 16 airlines. Thomas Cook Airlines, Thomson Airways and Monarch also fared poorly in the poll – each scoring below 50 per cent.

Ryanair fared poorly for baggage allowance, boarding arrangements, seating allocation, and food and drinks, scoring just one out of five in each category. 

The airline is renowned for charging a high fee to check in baggage (up to £35 - $A54 - for a single 15kg bag), while a study by the website Travelsupermarket revealed that the cost of six basics items on Ryanair's in-flight menu (a cup of tea, a sandwich, a tin of Pringles, a Kit Kat, a bottle of water and a glass of wine) often costs more than a ticket to fly. Its results were based on 563 responses.

To read more, go to : http://www.smh.com.au/travel/travel-news/ryanair-voted-europes-worst-airline-20121221-2br2p.html#ixzz2FfQIpBlS